[Interest] Bug Reports

[Dan Allen]

Thanks Mitch.

Appreciate the feedback.

Regards,

Dan.

On 23/10/2018 10:42, Mitch Curtis wrote:
>> -----Original Message-----
>> From: Interest <interest-bounces+mitch.curtis=qt.io at qt-project.org> On
>> Behalf Of Dan Allen
>> Sent: Monday, 22 October 2018 9:37 PM
>> To: Qt Project <interest at qt-project.org>
>> Subject: [Interest] Bug Reports
>>
>> Hi All,
>>
>> I'm frustrated by what has happened on the last bug report
>> <https://bugreports.qt.io/browse/QTBUG-71296>  I posted yesterday.
>>
>> Why would this get closed in this way so quickly? Could there not have been
>> a comment just saying "Did you make an error with the test case?" before
>> closing it? And then give me 24 hours to respond perhaps?
>>
>> I'm trying to help improve Qt. I don't see how closing the bug for this reason
>> in that time is doing the same.
> Hi Dan.
>
> I apologised for this earlier [1] in case you missed it.
>
> I took it to be a simple case of user error, which is not uncommon as Allan mentioned. I take all the blame for not putting more though into it and hope that this doesn't deter you from submitting bug reports in the future.
>
> Please also keep in mind that a bug report being closed is not a final decision, and that we are prone to user errors too. :) It's nothing personal.
>
> That being said, the issue with leaving a comment and not changing the state of the report is that the request for more info is sometimes not provided and both parties forget about the bug report, adding to an already massive backlog of reports. Not to say that closing it was the correct course of action here, but just trying to give some background as to why we close reports that appear to be invalid.
>
>> Regards,
>>
>> Dan.
>>
> [1] https://bugreports.qt.io/browse/QTBUG-71296?focusedCommentId=428146&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-428146