[Qt-creator] Creator stability

[Tobias Hunger]

Hello Bill!

On 26.03.2010 00:15, King Bill (Nokia-D-Qt/Brisbane) wrote:
> No, in this case one of your team had a go at me for trying to bring to
> light the quality issues I'd seen.

Unfortunately we do get too passionate about defending our baby at times:-(

>> We are trying hard to keep the response time low. From my experience as
>> an developer working on Qt creator my impression is that most bug
>> reports are looked at in less than a day. We do not always update the
>> reports, so this might not always be visible to you as the reporter. We
>> might be able to improve here, but that is a issue of priority: Do we
>> want to keep implementing new features or update the bugtracker?
>>
> In this case I got a "doesn't happen here" and then it was dropped
> (maybe it was worked on internally), but the email responses from
> roberto showed that it had pretty much been ignored (even after me
> adding extra information, and then even a patch to fix the issue).

Since I happen to sit next to Roberto I can assure you that something 
was happening. Roberto already replied describing what he and the other 
C++ guys did, so I do not need to repeat this here.

My impression is that in your case the biggest issue is a communication 
failure: You are understandably upset about not getting any feedback and 
had to assume nothing happened. We on the other hand were surprised by 
your reaction and considered it to be out of proportion: After all we 
had seen what had been done to recreate the issue.

I will try to improve my communication in JIRA and do hope that others 
will do so too.

>> We all use Qt Creator daily, so we tend to notice crashes and it not
>> building. That is why they do get fixed pretty fast (at least in my
>> experience).
>>
> Next day tho :/

Brisbane is not really located in the best timezone to receive timely 
responses from our Germany-based team, that is true:-)

> This is why I suggested maybe a CI solution. minimals
> test of "does it build?" "does it start?" "does it open a c++ project?"
> (this is where mine was crashing) "does it open a qml project?". Even
> this would boost the quality perception through the roof.

We do nightly builds. It might be a good idea to document which 
revisions were build so that you and others can get a hint as to which 
recent versions at least passed this *very* basic test:-)

The other suggested tests do require user interaction at this time, so 
they are not really feasible right now for those daily snapshots:-( We 
might be able to do UI testing at some point, but that is not a simple 
thing to do for the master branch: We do polish the UI there all the 
time, so maintaining UI based tests is very labor-intensive.

>> I do understand your feelings and like the passion with which you are
>> fighting for a better creator!
>>
>>
> It's an incredible project, and yeah, it's a project you _can_ get
> passionate about ;)

Great that you still like it!

Best Regards,
Tobias

-- 
Tobias Hunger
Software Engineer
Nokia, Qt Development Frameworks

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