[Qt-interest] Bug report response?

[Thomas Sondergaard]

David Ching wrote:
>> Date: Fri, 15 May 2009 13:23:29 +0200
>> From: Frank Hemer <frank at hemer.org>
>> Subject: Re: [Qt-interest] Bug report response?
>> Even worse: Some bugs are mentioned in the tracker but do neither get a
>> priority nor a schedule - they are just silently ignored:-(
>>
> 
> I have submitted several bugs.  They don't always appear in the Tracker
> right away, if ever (in fact, in I think in the Tracker page, there is some
> text saying "selected bug reports" or something implying that not all bug
> reports would be found in Tracker).  For the bugs I submitted under my
> employer's commercial account, I received an e-mail response within 1 day
> discussing in detail why the bug was there and probable strategy for
> resolution.  I submitted other bugs personally since I found them when using
> LPGL license for my own use.  These I had absolutely no indication they were
> even received.  No e-mail, no Tracker.  But then 3 weeks later I got an
> e-mail thanking me for one of them and saying it was fixed.  Still no word
> on the second bug report.
> 
> I guess the commercial customers get priority in their bug reports, which is
> how it should be, I suppose.  Still, it would be good if the Tracker at
> least acknowledged the bug report was received and triaged.
> 
> -- David
> 
> 

This matches my experience perfectly, I just didn't realize it. I used 
to have a commercial license, but after Qt changed to LGPL we've let the 
commercial license expire. I can understand that paying customers get 
priority, but it would probably take little effort to send an 
acknowledgement email that states exactly that.

Thomas