[Development] Jira and issues left "In Progress"

[Edward Welbourne]

On Thursday, 28 October 2021 06:44:43 PDT Alex Blasche wrote:
>>> My proposal would be to return every "In Progress" issue to "Open"
>>> if there was no change for 3 month.
>>>
>>> I'd appreciate your feedback.

Thiago Macieira (28 October 2021 17:51) replied
>> That's probably sufficient nagging to the current assignee if they
>> forgot the issue in that state. If it still in progress after that
>> long, they can move it back to In Progress for another 3 months.

Indeed.

I take it the return to Open would come with a message saying what the
'bot is doing and why; that could include a gentle encouragement to at
least add an update comment saying what the current state is and what's
causing the delay.

Lars Knoll <lars.knoll at qt.io> (29 October 2021 09:56) replied:
> +1 from my side. If nothing has happened to the task for 3 months,
> it’s very likely there’s no progress.

One caveat: Jira has no state for indicating "the work is done but not
yet integrated" - which most commonly happens due to delays in review,
but could also happen in other cases like needing help with testing
whether the fix really has fixed the reporter's problem.  As a result,
In Progress can just mean "review is taking a long time" or "waiting for
a device to test it on".  None the less, the flip-flop in state would be
constructive, giving the reporter and fixer a reminder to poke relevant
folk to move the work forward.

	Eddy.