[Interest] What don't you like about Qt?

[John C. Turnbull]

OK, thanks Thiago, it seems we do understand each other.

And it also seems that I am indeed venting my frustrations in an inappropriate forum (as you pointed out that this list is related to the open source project). Sorry about that.

You did mention though that The Qt Company has SLAs and will try to reproduce problems etc., but what if I just want to say things like "I want this feature" or "I don't think this feature is implemented in the best way" or "I think the whole SDLC is being managed in a way that is ineffective and is making using Qt in a production environment difficult" or "mobile support is nowhere near good enough to implement serious apps so I can't use Qt as a true cross platform toolkit" or "QML is a great concept but without adequate C++ APIs, it's really only suitable for basic forms"?

What SLAs or kinds of responses should I expect then?

> On 5 Oct. 2016, at 18:07, Thiago Macieira <thiago.macieira at intel.com> wrote:
> 
> Em quarta-feira, 5 de outubro de 2016, às 10:33:37 CEST, John C. Turnbull 
> escreveu:
>> Thiago, it seems you have taken my comments as a personal attack on you and
>> you have responded (naturally) in a defensive way.
>> 
>> Well, I tried to make it very clear from my opening sentence that this was
>> *not* a personal attack on you (or anyone else for that matter). In fact, I
>> *thought* I made it obvious how much I am aware and appreciative of your
>> own massive and positive contributions to Qt in general.
> 
> Hello John,
> 
> That was not the intention. I did not understand it as a personal attack nor 
> did I mean to attack you for saying it either. I totally understand your 
> position and I hope you understand my frankness.
> 
>> But I think the key point here that perhaps you are missing is that for me
>> and I suspect for many "customers", Qt is a commercial product and a
>> support contract that we pay for. I see the entity that I am paying that
>> money to as "The Qt Company".  Whether or not the Qt *project* is "open
>> source" is neither here nor there in the context of one business paying
>> another for a product and support.
> 
> Indeed, you may feel that, but that discussion is between you and The Qt 
> Company, maybe between you and a consulting company you may have hired for a 
> project. I am not in that discussion and cannot comment about it.
> 
> But the bug reports in https://bugreports.qt.io are part of the Qt Project, 
> the open source side of it (just like this mailing list, actually). If you 
> report issues via the professional support contract, you get a different 
> person, dedicated to commercial customers, to look into your issue. They have 
> an SLA to respond to all your queries within a certain amount of time. They 
> also do try to reproduce your problem and come up with testcases.
> 
> As an open source developer, I only see the resulting testcase. That helps me 
> greatly, because the testcase is something I can almost immediately run, 
> confirm the issue, and fix, all within a couple of hours. Or I can confirm it's 
> not a bug and close the issue. Now, I can't confirm the other Qt modules have 
> the same success story, I can only speak for myself and my modules.
> 
>> So, please, understand that I am not in any way even trying to be critical
>> of *you* and, on the contrary, I'm actually singing your praises!
> 
> No offence taken, don't worry.
> 
> -- 
> Thiago Macieira - thiago.macieira (AT) intel.com
>  Software Architect - Intel Open Source Technology Center
> 
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